bat393 Privacy Policy – How We Protect Your Data

01Introduction

bat393 operates the online sports betting and gaming platform available at bat393.win. We offer cricket betting, PSL markets, football, esports, slot games, fish games and bingo — all in PKR for players based in Pakistan. To provide these services, we collect and process certain personal information about the people who use our platform.

This Privacy Policy tells you clearly what data we collect, why we collect it, how long we keep it, who we share it with and how we protect it. We want you to feel confident that your personal information is handled responsibly and with the care it deserves. If you have any questions about anything in this policy, check the FAQ page or contact our support team.

By registering an account at bat393 or by continuing to use any part of the platform, you confirm that you have read this Privacy Policy and that you are comfortable with how we handle your data. If you do not agree with any part of this policy, please do not use bat393.

02Information We Collect

We only collect information that is necessary to provide you with a safe, functional and personalised experience on bat393. The types of information we collect fall into the following categories:

We do not collect sensitive personal information such as biometric data, health records or political opinions. We collect only what is reasonably needed to operate the platform safely and in accordance with responsible gaming principles.

03How We Use Your Data

Your personal data is used solely to operate and improve bat393 and to give you a better experience on the platform. We do not sell your data to any third party for their own marketing purposes. Specific uses include:

• Account Management: Creating, maintaining and securing your bat393 account, and verifying your identity when required.
• Processing Transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and debit cards.
• Service Delivery: Providing access to cricket betting, PSL markets, slot games, fish games, bingo and all other bat393 features.
• Customer Support: Responding to your queries, resolving complaints and following up on account issues.
• Security & Fraud Prevention: Detecting suspicious activity, preventing multiple account creation and protecting the integrity of the platform.
• Responsible Gaming: Monitoring account activity to identify patterns that may indicate problem gambling and applying safeguards where appropriate.
• Platform Improvement: Analysing usage patterns to improve features, fix bugs and enhance the overall user experience.
• Promotions & Offers: Informing you about bat393 bonuses, PSL season promotions and other relevant offers — you can opt out of marketing communications at any time via your account settings or by contacting support.

04Payment Data & Financial Security

All transactions at bat393 are conducted in PKR. When you make a deposit or request a withdrawal, we collect the payment reference details necessary to complete that transaction — for example, your JazzCash account reference or Easypaisa mobile number. This information is used solely to process your transaction and to match payments to your account.

bat393 does not store full payment credentials such as bank account passwords or full debit card numbers on our servers. Payment processing is handled by trusted payment service providers. Any financial data shared with those providers is subject to their own security standards and is transmitted over encrypted connections.

• All PKR transaction records are stored securely and are accessible only to authorised bat393 personnel for the purposes of processing, verification and fraud prevention.
• Your transaction history is visible to you at any time via your bat393 account dashboard.
• bat393 may share transaction data with payment providers (JazzCash, Easypaisa, Raast, banks) solely to process your requested payment.
• In cases of suspected fraud or chargebacks, transaction records may be reviewed by our security team and, if required, shared with relevant parties to resolve the dispute.

For full details on how deposits and withdrawals work, visit the Withdrawal page.

05Sharing Your Information

bat393 does not sell, rent or trade your personal information to third parties for commercial purposes. We only share your data in the specific circumstances described below:

• Payment Providers: We share the minimum necessary payment details with JazzCash, Easypaisa, Raast, banks or card processors to complete your deposit or withdrawal transaction.
• Identity Verification Services: When you submit identity documents, these may be processed by a third-party KYC (know your customer) verification service to confirm your identity.
• Technology & Hosting Partners: bat393 uses third-party infrastructure and software providers to operate the platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Game Providers: Certain game titles on bat393 are powered by third-party game studios. These providers may receive session data necessary to run the game but do not receive your full personal profile.
• Legal & Regulatory Requirements: bat393 may disclose your information if required to do so by applicable law, a court order, or to protect the rights, property or safety of bat393, its users or others.
• Fraud & Security Investigations: In cases of suspected fraud, money laundering or other serious misconduct, data may be shared with relevant investigative parties.

Any third party that receives your personal data is required to handle it securely and only for the purpose for which it was shared. bat393 does not authorise third parties to use your data for their own independent marketing or profiling activities.

06Data Retention

bat393 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required to fulfil the purposes outlined in this policy. Specifically:

• Active Accounts: Your registration and account data is retained for the lifetime of your bat393 account.
• Closed Accounts: Following account closure, bat393 retains your data for a period necessary to resolve any outstanding disputes, process final transactions and comply with applicable record-keeping obligations.
• Transaction Records: Financial transaction records are retained for an extended period as required for financial integrity and fraud prevention purposes.
• Support Communications: Records of support interactions are retained to help us resolve future queries and maintain service quality.
• Inactive Accounts: Accounts that have been inactive for an extended period may be flagged for review. bat393 will attempt to notify you before taking any action on a dormant account.

When data is no longer required and the applicable retention period has passed, bat393 will securely delete or anonymise it so that it can no longer be linked to you.

07Cookies & Tracking Technologies

bat393 uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. bat393 uses the following types of cookies:

• Essential Cookies: These are necessary for the platform to function. They manage your login session, keep you authenticated and ensure the platform works correctly. These cannot be disabled without affecting core functionality.
• Functional Cookies: These remember your preferences — such as language and display settings — so you do not need to re-enter them on each visit.
• Analytics Cookies: These help bat393 understand how users interact with the platform — which pages are visited most, where users drop off and how features are used. This data is aggregated and anonymised and is used only to improve the platform.
• Security Cookies: These help detect and prevent fraudulent activity, multiple account creation and other security threats.

bat393 does not use advertising cookies or allow third-party advertisers to place tracking cookies on its platform. You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to use bat393 features, including account login.

08Your Privacy Rights

As a bat393 user, you have the following rights regarding your personal data. To exercise any of these rights, contact bat393 support using the details at the bottom of this page.

09Minors & Age Policy

bat393 is strictly an 18+ adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by or on behalf of a person under 18, that account will be immediately closed and any associated data will be deleted in accordance with our data retention procedures.

If you are a parent or guardian and you believe that a minor has registered at bat393 using your or their details, please contact bat393 support immediately so that the account can be closed and the data removed. We take the protection of minors very seriously and the bat393 platform is not designed, intended or marketed towards anyone under the age of 18.

10Security Measures

bat393 uses a combination of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• SSL/TLS Encryption: All data transmitted between your browser and bat393 is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar.
• Secure Data Storage: Personal and financial data is stored on secure servers with access restricted to authorised personnel only.
• Access Controls: bat393 staff access to personal data is role-based and limited to what is necessary for their specific function.
• Fraud Detection Systems: Automated systems monitor account activity for unusual patterns, multiple account attempts and other risk indicators.
• Regular Security Reviews: bat393 regularly reviews and updates its security practices to address emerging threats and vulnerabilities.

While bat393 takes all reasonable steps to protect your data, no internet transmission or storage system is 100% secure. You also have a responsibility to keep your own account credentials safe — never share your bat393 password with anyone and use a strong, unique password for your account.

11Updates to This Privacy Policy

bat393 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements in our privacy practices. When we make changes, the updated policy will be posted on this page with a revised effective date shown at the top.

For significant changes that materially affect how we use your data, bat393 will make reasonable efforts to notify registered users — for example via a notification in the platform or to the email address on your account. Your continued use of bat393 after the revised policy is posted constitutes your acceptance of the updated terms.

We recommend checking this page periodically so that you are always aware of the current version of our Privacy Policy. If you have questions about any changes, contact bat393 support.

12Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how bat393 handles your personal data, please get in touch with our support team. We are available to help with data access requests, corrections, deletion requests and any other privacy-related queries.

For general platform questions — including account, payments and bonus queries — visit the FAQ page. For responsible gaming tools and self-exclusion options, visit the Responsible Gaming page. For the full list of platform rules, read the Terms and Conditions.